We understand that sometimes it can be difficult to talk to your neighbour about an issue that is bothering you. Perhaps you think you they won't listen. Maybe you worry things will be said that will make matters worse. You may even have tried to talk to them already, but were unable to come to an agreement.

If you are still stuck, mediation can help.

What is neighbour mediation?

Neighbour mediation can provide a speedy resolution to disputes. It is used in disputes involving antisocial behaviour, noise, parking harassment, and boundaries.

Mediation creates a safe space for the individuals to say what they want to say, and be listened to. Mediators serve as the bridge between neighbours, helping them talk through the issues, gain insights, and open up the possibility of change.

Benefits of mediation

  • A chance to explain your side of the story

  • Confidential process

  • Quicker and cheaper than litigation

  • Reduces stress and anxiety commonly associated with conflict

  • Generates better and longer lasting solutions

What to Expect

Step 1 - Talk to Us

You can phone us and talk to us in confidence. You may have contacted us or been referred by someone such as a housing officer.

Step 2 - Assessment

A community mediator will listen and explain how mediation works. Your situation will then be assessed and it will be decided whether mediation is appropriate for you.


Step 4 - Resolution

Once a better understanding has been reached, the outcome will be summarised, and where appropriate, passed back to the referring officer.


Step 3 - Mediator Support

Once your case has been accepted two mediators will support you through the mediation process. They will help you and your neighbour reach an outcome that suits both of you.

Please note – we do not expect parties to meet together (with mediators present) unless all parties think it would be a positive thing to do.


Step 5 - Follow-up

Approximately 8 weeks after the completion of mediation you will be contacted again to see how things are working out.

Paying for help from MESH

If you contact us we can assess your problem and let you know if your landlord could pay and what the costs could be. As a charity, our costs are less than many commercial organisations, and we are not profit driven.

For tenants of Sheffield, Rotherham and Chesterfield councils the service is free providing the council housing officer asks MESH to take the case.

If you contact us we can assess your problem and let you know what the costs could be. You can find out more about mediation by visiting our Frequently Asked Questions.

Find out if mediation could help.

We're happy to answer your questions and discuss whether mediation is right for you.

Name *